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SHIPPINGS & RETURNS

Shipping Policy

USPS First Class Package (uninsured):

  • Lost(Misdelivered)/Stolen Packages -

    • Please reach out to your local USPS office and have them do a “GPS locate” on where the package was delivered. If needed, Cocos Goodies can provide a copy of the shipping label to aide in the search. We are not responsible for Lost or Stolen packages. 

    • "Return to Sender" -If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund for "Return to sender" items.​

    • USPS Priority Mail (uninsured)

  • Please contact us as we will be sure to file a claim with the shipping partner. Once the claim is approved, we will provide you with a few options to assist (refund or remake the items sent)

  • "Delivered, Left With Individual"  -

  • If USPS states they left the package with an Individual (ex. Apartment Staff), it is unlikely a claim can be processed. The customer will be required to reach out to USPS to have a "GPS locate" done on the delivery. Please feel free to contact us and we can provide a copy of the shipping label.

  • "Return to Sender" -

  • If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund for "Return to sender" items.

  •  UPS Ground (insured):

  • Lost(Misdelivered)/Stolen Packages -

  • Please contact us as we will be sure to file a claim with the shipping partner. Once the claim is approved, we will provide you with a few options to assist (refund or remake the items sent)

  • "Return to Sender" -

  • If a package is returned to us, we will happily resend the item back to the buyer (at an additional charge). Due to the custom nature of the items, we are unable to refund for "Return to sender" items.

Return & Exchange Policy

Due to the custom nature of our products, we are unable to accept returns or exchanges.

Should any issues with your order arise, please feel free to contact us and we will be happy to assist.

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