FREQUENTLY ASKED QUESTIONS

Looking for more information on your order? Here are two options on how to get this information:

Option 1: Email Confirmation

• When placing an order, an email is sent to the inputed email address during checkout. This email contain an estimated ship by date, as well as a link to your "order status page".

NOTE: Be sure to check your SPAM folder for this email, as it might be sitting in there.

Option 2: Your Account

• You have the ability to create a customer account with us to see all your orders in one place. You can find your order on the My Account section on your site. Don't have an account? Create one using the same email address as your order

Oh no! We are so sorry to hear you are having an issue with our products! We are human and sometimes mistakes happen. We would be happy to assist you with this. Please use the information below for best ways to get in touch:

Missing an Item -

• Yikes! We do our best to make sure we check each order before shipping, but sometimes we might miss an item. Not to worry, please be sure to contact us and let us know.

Broken Item -

While we can't always guarantee a replacement, we always go over options to get issues sorted out!

• Badge Reels

  • Acrylic break off? Reel not retracting or extending? We are here to help! Shoot us a message and we will be happy to get this sorted out!

• Glassware

  • Please be careful! Glass is very dangerous when broken and we wouldn't want you (or anyone) to get cut. Please be sure to dispose (please recycle ♻) of glass properly.

• Other Items

• Please contact us and we will get you taken care of! :)

Please keep in mind that each item is handmade just for you, and some of our processing times may be longer depending on the demand. We don't want to rush anything because we strive to provide you with a quality product!

All products should display an "Estimated Ship by" date on the product page before, during, after checkout and in your confirmation email. This is simply an estimate and we are unable to offer any guarantee as things can change. Keep in mind, when ordering multiple items with varying Processing times, the longer "ship by" date will be selected for the order.

It can take up to 2-3 weeks.

Have an idea and want to see if we can make it? Feel free to reach out and I will get back to you as soon as I can.

Note: Keep in mind, we are not always able to make the custom requests we receive, but we will do

our best let you know what we offer and some alternatives, should they exist.